Privacy notice

Information we use

• Account and contact details: your name, email or phone details, verification status and sign-in information, to provide and protect account access and contact you about requested services.
• Bike preferences and requests: saved bikes, budget and model preferences, preferred centre/date/time, and notes you choose to provide, to help with your enquiry or test ride.
• Choices and request history: policy acknowledgements, channel-specific marketing choices, grant/withdrawal times and privacy-request status, to respect your choices and keep an accountable record.
• Technical and security information: request and session information needed to operate the site, prevent abuse, diagnose errors and protect accounts.

Please do not put passwords, payment details, identity documents or unrelated sensitive information in enquiry notes. We will explain any additional information needed for a later service when it is requested.

Enquiries and test rides

When you ask about a bike or request a visit, authorized WheelHub staff use the contact details and requirements you provide to respond, coordinate and follow up on that service. Tell us if you no longer want follow-up about the enquiry.

Following an advertisement, registering or submitting a request does not give marketing permission. A test-ride request is subject to staff confirmation; it is not a confirmed appointment, paid booking, stock reservation or guaranteed waitlist position.

Account security, verification, privacy and requested-service communications are separate from optional catalog updates. Turning marketing off does not cancel a test-ride request. Manage that request in My test rides or contact support.

Optional catalog updates

Use my verified contact details to send me WheelHub motorcycle and scooter catalog and product updates on the channel I choose.

Email and SMS are separate choices and start off. Email opt-in requires a verified email address. SMS catalog updates are currently unavailable. This choice does not authorize WhatsApp messages, advertising-audience uploads or an agency to contact you for its own marketing.

You can browse, register and request a test ride without opting in. To choose email catalog updates, open Account preferences and select the email opt-in. We record the purpose, channel, notice version and time of your choice.

Withdraw through the same controls at any time. Withdrawal takes effect for future promotional sends; it does not undo a message already sent. Your consent history remains available in your account. If you cannot sign in, email support@wheelhub.in with the channel you want to stop.

Catalog consent notice: wheelhub-catalog-updates-v1. This publication explains the existing choice; it does not renew, broaden or create a grant. A different purpose or channel needs a separate choice.

Access and sharing

Access is limited to authorized people handling your requested service, account support and privacy requests, and providers that operate our hosting, authentication, storage, security and email delivery. Providers may process information outside India. We may also need to disclose information where required by law.

A campaign collaborator does not automatically receive your account details, enquiry records or permission to contact you. Any additional sharing or campaign contact must have a stated purpose and appropriate permission. We do not sell your personal information.

Social platforms and other sites you choose to visit have their own privacy practices. Their notices apply while you use those services.

Cookies and browser storage

We use cookies for sign-in, security and account journeys, and browser storage for preferences such as the selected sign-in method and appearance. Blocking these can prevent account features from working.

Catalog-update consent is not consent to advertising cookies, tracking pixels or uploading contact lists to advertising platforms. Those uses require their own notice and applicable choices before introduction.

Retention and security

We keep information for the requested service and applicable account, security, audit and legal retention needs. The period depends on the record and its purpose; withdrawing marketing permission does not automatically erase your account or a service history.

Deletion requests are checked for identity, linked records and any applicable legal or operational hold. We explain the request status through your account or support. Necessary withdrawal records help prevent unwanted future contact.

We use access controls, protected connections and restricted operational records to reduce unauthorized access. No website or transmission can be guaranteed completely secure. Report a privacy concern through the contact below.

Your choices and privacy requests

• Review or correct your details in Account profile.
• Manage optional email consent and view its history in Account preferences.
• Request an account-data export or deletion and track its status in Account privacy.

For an enquiry without an account, access difficulties, correction, withdrawal or a privacy concern, contact WheelHub at support@wheelhub.in. Include enough information to identify the request, but do not send passwords or one-time codes. We may need to verify that the information belongs to you before taking action.

We will update this notice when our practices change. A date change alone does not give us new marketing permission.